CRM Solutions Technical Support

See how CRM Solutions provides enterprise quality support for its Customers 


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Support for your chosen Application Services

Our CARE Solutions Service provides three levels of support (Gold, Silver or Bronze) to get you quickly back online in the event of a CRM failure. Simply choose the level of CRM support care-pack that best suits your business.

These packages cover normal business hours (Monday to Friday 9am to 5pm). Customers requiring around-the-clock support have the option to upgrade to a 24x7 agreement.

On-Site Support Services

Ad hoc on-site or remote support services are available to address your specific application or software requirements, when and where you need it. CRM Solutions’ technical staff will work with you to diagnose the problem and prepare a Statement Of Work that reflects your needs.

Training Services

Customised training can be provided at any time. Each training program is developed for your specific applications and business processes. Classes are held on your site with up to a maximum of 16 people per training program session.

Software support packages that fit your needs

 
Support Level 

 Response Level 

 Event Credits

 
Gold

 
2 hours

 
100

 
Silver

 
4 hours

 50

 
Bronze

 
8 hours

 
20

Customer Support Area


Upload/Download Area

Please use the following link to enter the Upload/Download area. If you do not have account details, please use - Username: public Password: public


Case Portal

Please use the following link to enter the Case Portal , where you can log a Support Call using your existing CARE Solution support pack. 



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