Discover how CRM Solutions can help you to optimise your IT Service Management today

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Optimise the performance of your Service Management solution to meet your business objectives

CRM Solutions will understand the current technical state of your IT Service Management tool and provide direction for current and future opportunities for improvement. We will provide guidance and recommendations relating to the operational and technical configuration of your solution. Our recommendations enable you to reduce complexity and decrease costs to achieve the highest levels of operational efficiency.

CRM Solutions Consultants provide specific recommendations, including suggested changes to the system, as well as areas that potentially require further investigation.

Expert advice for your Business

CRM Solutions provides a thorough assessment that frames People, Process and Technology, along with analysis of the results and recommendations for improvements. In a final meeting, the assessment is reviewed in detail.

All of our consultants have a minimum of 10 years practical experience and are ITIL certified on the latest framework.

Technology - The technology platforms and tools that are used to support the business and organisational processes.
Process - The business and organisational processes that need to be supported by the Service Support organisation, technology and people.
People - That the people who rely on the Service Support function to perform their functions are adequately trained, organised, and have the tools necessary to do their jobs using the technology for purposes of the process.
  • Detailed documentation on changes to the ITSM application since last release (or other specified period) by administrator user
  • Full system scan for broken workflow
  • Graphical reports on workflow connecting primary forms (including any customisations)
  • Full performance analysis of all system workflow for primary forms.
  • Report on comparison of workflow between servers
  • Review of current process and evaluate against the modules being used
  • Method of discovery for CMDB
  • Reporting capabilities and data being reported on
  • Review of skill level to task match
  • Developers and Administrator knowledge level

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