CRM Solutions Competencies

Discover the high level of competency that CRM Solutions brings to elevate your business

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Our Certifications & Core Competencies:

The large, complex and diverse customer centric challenges undertaken by CRM Solutions over many years has resulted in us developing a broad range of skills and competencies. These skills and competencies can be utilised to provide complementary essentials to existing teams or as complete end-to-end customer centric solutions.

Our technical skills have been put to the test by Fortune 500 companies right through to small-to-medium businesses across industries including Banking & Finance, Construction & Engineering, Education & Training, Information Technology & Telecommunications, Manufacturing & Distribution, Medical & Health Services, Retail, Service Delivery and Logistics.

Our skilled team is regularly charged with the responsibility to ‘road test’ the very latest technologies and software on behalf of vendors. This affords us an insight into upcoming technologies and assures you our solutions are developed by highly skilled and certified staff, using the very latest technology on offer.

Our core competencies can be categorised into the following areas:

CRM Solutions Appointed to ICT Services Prequalification Scheme (SCM0020)

CRM Solutions has been successful in its application to be appointed to the new NSW Government ICT Services Prequalification Scheme 0020 (SCM0020). CRM Solutions is accredited to deliver against the Advanced Services Scheme (projects greater than $150K).

The new Panel Scheme has seen a re-definition of the services required by Government, and an expansion in the range of services supplied by CRM Solutions consultants.

From 01 March 2013, CRM Solutions is approved to provide the following Scheme capabilities:

M02  Custom Application Development including delivery "as a service"
M03  ERP Services including EDR Management and CRM & Case Management Services including delivery "as a service"
M04  Other software services including delivery "as a service"
M05  Information Management Services including delivery "as a service"
M06  Web Design & Content Management Services including delivery "as a service"
M07  Software Support & Maintenance Services including delivery "as a service"

Industry & Vendor Certifications:

  • NSW Government ICT Services Scheme Supplier – Advanced (Scheme ID SCM0020)
  • Amdocs SI Business Partner - (Clarify CRM)
  • Experian SI Partner - (QAS)
  • FrontRange Certified - (HEAT & ITSM)
  • Microsoft Silver Certified Partner:
    • Dynamics CRM
    • Mid-Market Business Solutions
    • Microsoft Online Services
    • Small Business Specialist
  • Mproof ANZ Partner - (Clientele ITSM)
  • SunView Software ANZ Partner - (ChangeGear)

Core Competencies:

  • Call Centre Workflow Automation
  • Customer Relationship Management Solution Consulting
  • Database Design, Development & Administration
  • Data Warehousing, Business Intelligence and Report Development
  • ITIL Foundation & Solution Consulting
  • Mobile Field Force Management & Automation
  • System Design & Architecture.
Our Partners:

CRM Solutions partners with many vendors to ensure that our clients have access to the industries best-of-breed leading software


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